1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your kitchen scales accurate?
Yes. They feature high-precision sensors with accuracy down to 0.1g or 1g depending on the model.
6. Are they easy to use?
Yes. Most models have simple touch controls, tare function, and auto shut-off for convenient daily use.
7. What units do they support?
Our scales support grams, ounces, pounds, kilograms, milliliters, and more. Unit conversion is available on each product page.
8. Are the scales suitable for baking and cooking?
Absolutely. They are perfect for precise ingredient measurements in baking, cooking, coffee making, and meal prepping.
9. Are they easy to clean?
Yes. The stainless steel or tempered glass platforms are smooth and easy to wipe clean.
10. Do they have a tare function?
Yes. All models include a tare/zero function to subtract the weight of containers or previous ingredients.
11. Are the scales battery operated?
Yes. Most models use standard batteries (included or easily replaceable).
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my scale arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.